TrueWin Responsible Gaming

Play for Fun, Stay in Control

Most people gamble for fun and within what they can afford. To keep it that way, set limits before you begin and treat any spend as the price of entertainment.

Healthy Habits

• Decide on a budget and a time limit before you start, and stick to them.
• Never chase losses, the outcome of every game is independent.
• Do not gamble when stressed, upset or under the influence.
• Balance play with other activities and take regular breaks.
• Only play with money you can comfortably afford to lose.

Tools to Help You

TrueWin offers built-in controls to help you keep your play in check:

• Deposit limits: cap how much you can add over a day, week or month.
• Session reminders: get a prompt after a set time so you stay aware of how long you have played.
• Time out: take a short break by locking your account for a chosen period.
• Self-exclusion: close access to your account for a longer period when you need distance.

To set any of these up, contact our team through Contact & Support.

Signs to Watch For

Reaching out for help may be wise if you are overspending, keeping your gambling hidden, borrowing to play, or feeling uneasy about it. Catching these signs early really matters.

Where to Find Support

If you or someone near you needs help, confidential support is on hand from organisations focused on gambling-related harm. Our support team can also point you to the right resources whenever you ask.

Protecting Minors

You have to be 21 or older to hold an account or play at TrueWin. We verify the age of every customer and urge parents to use parental controls that keep gambling content away from children.