TrueWin Privacy Policy

Last updated: January 2026

1. Information We Collect

• Account details: name, email, phone number, date of birth and currency.
• Verification data: documents we may request to confirm your identity and age.
• Transaction data: deposits, withdrawals and play history.
• Technical data: device, browser and usage information collected automatically.

2. How We Use Your Data

We use your information to operate your account, handle payments, confirm your identity, prevent fraud, meet legal duties and improve the service. With your consent, we may also send you offers and updates.

3. Legal Basis

We process data where it is necessary to provide our service, to meet legal requirements, to protect against fraud, or on the basis of your consent, which you may withdraw at any time.

4. Sharing Your Information

We share data only where needed: with trusted payment and verification providers, with regulators or authorities where the law obliges us, and with service partners bound by confidentiality. We never sell your personal data.

5. Cookies

We rely on cookies and similar technologies to keep you signed in, hold your preferences and understand how the site is used. You can control cookies from your browser settings.

6. Data Security

We protect your information with encryption and strict access controls. No system is ever fully secure, but we take suitable measures to safeguard your data at all times.

7. Data Retention

We hold your data for as long as your account stays active and for any period the law sets after closure, then securely erase or anonymise it.

8. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion where there is no legal reason to keep it.
• Object to or restrict certain processing, including marketing.

To exercise any of these rights, contact us through Contact & Support.

9. Changes to This Policy

We may update this policy as our service develops. The most recent version will always sit on this page.